Shipping policy
**Shipping Policy**
**Order Processing**
**Order Confirmation**
Once your order is placed, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
**Order Fulfillment**
Orders are typically processed within 3-5 business days. Custom wig orders may take 2-3 weeks to complete, depending on the complexity of the design and current order volume.
**Shipping Methods & Delivery Times**
**Standard Shipping**
Delivery within 5-7 business days after processing.
**Expedited Shipping**
Delivery within 2-3 business days after processing.
**International Shipping**
Delivery times vary by destination but typically range from 10-20 business days after processing.
**Shipping Rates**
-Domestic Shipping (U.S.)
-Standard Shipping: $10.00 (Estimated)
-Expedited Shipping: $20.00 (Estimated)
-International Shipping: Rates vary based on the destination and will be calculated at checkout.
**Tracking Your Order**
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided.
**Shipping Restrictions**
- We do not ship to P.O. Boxes or APO/FPO addresses.
- International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
**Lost or Damaged Items**
- If your order is lost in transit, please contact our customer service team at: ceo@pinkcrystalbeauty.net within 7 days of the expected delivery date.
- If your order arrives damaged, please contact us within 48 hours of receiving your order. Include a detailed description of the damage and photos if possible.
**Address Changes**
- Please ensure your shipping address is correct at the time of purchase. Address changes cannot be made once the order has been shipped.
**Return to Sender**
- If an order is returned to us due to an incorrect address or refusal of the package, the customer will be responsible for any additional shipping costs to resend the package.
**Contact Us**
- If you have any questions or concerns about your shipping, please contact us at:
ceo@pinkcrystalbeauty.net or 901-871-5576.
By placing an order with our company, you agree to the terms and conditions outlined in this shipping policy.